Shop Terms & Conditions




When you buy from www.raduilie.com you understand and agree with the following:

ORDERS

All Orders are handled by the artist and are subject to delays due to uncontrollable nature of the printing process.
All products are made to order, and no stock is kept aside.

PAYMENT

The Card payment is processed through secured gateways, provided by Shopify.
Customers can always choose PayPal as an alternative payment method. In this case, PayPal will handle every aspect of the transaction.

ORDER CONFIRMATION

The artist will always confirm the Order via email, giving information to the buyer about the delivery times.
As the products are made to order and can be made in different versions (regular art print or Giclee) they require different times to be completed and ready to be shipped.

SHIPPING

The artist will always confirm the Order via email, giving information about the delivery times.
As the products are made to order and can be made in different versions (regular art print or Giclee) they require different times to be completed and ready to be shipped.
The parcels' carrier of choice is Royal Mail for the UK, but a courier can be used if required by buyer. Please note that the difference between the two shipping options will be charged to the buyer after the initial purchase has been made.
In the event of artist's decision to deliver the parcel himself, a standard shipping rate will still apply.

DELIVERY

Parcels shipped via Royal Mail will be delivered in their usual schedule for your area. If you are not at home, they will leave a Calling Card, and you can always pick it up yourself from the Post Office.

RETURNS

The artist accepts returns in line with the Distance Selling Regulations.
My policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I will not allow a return. I can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. If the original wrapping was damaged or lost, you must make sure you repack the item in a suitable manner to avoid damage.
To complete your return, you will need to email me at the email address where you have received your confirmation from.
Once the return confirmed and details exchanged, you can post your return using Royal Mail service.

REFUNDS

If you change your mind, and the item has not been posted to you yet, I will refund you straight away.
In certain situations only partial refunds are granted, in percentages: obvious signs of use - 40%, any item not in its original condition, is damaged or missing parts for reasons not due to our error nor the carrier - 30%, any item that is returned more than 30 days after delivery but not damaged or used - 50%.
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within two days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs for returns are non-refundable. Only the initial shipping cost from me to you is refundable. The shipping cost of the returned item will be refunded only in case of EXCHANGING the item due to damage of the item.

EXCHANGES

I only replace items if they are defective or damaged.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, I will send a refund to the gift giver and he will find out about your return.

Online shop postal address, to be used for any communications:

raduilie.com
40 Neville Road
Croydon CR0 2DS
London, United Kingdom